Refund policy

Try Before You Pay — and our return promise

At the door: inspect your piece before paying. If it isn't right, refuse it — you pay nothing. Period.

After delivery: you have 14 days to request a return or exchange for non-personalized issues (wrong item, defect, damage in transit).

Personalized pieces: because names, initials and custom text are made to order for you, they can't be resold and are only returnable if there is a fault on our side (wrong spelling vs your order, defect, or damage). We will remake or refund.

To start a return or exchange, message us on WhatsApp within 14 days of delivery with your order number.