Terms of service

By placing an order with SOLENE. you agree to the following — written to be read, not skimmed past.

Made to order

Every personalized piece is produced specifically for you from the name or text you type — what you type is what we engrave, so please check your spelling before ordering. Need a correction? WhatsApp us the same day — up to 9pm; production starts within 24.

Pricing & payment

Prices are in EGP and include any applicable tax. Payment is Cash on Delivery only. Shipping is 65–90 EGP by governorate, shown at checkout.

Try Before You Pay

You may inspect your piece at the door and refuse it at no cost. Post-delivery returns are covered in our Refund policy.

Warranty

Lifetime warranty and free re-plating against manufacturing defects.

Fair use

SOLENE. may refuse or cancel orders that appear fraudulent or abusive.

Questions? We're on WhatsApp — a real person, every day.